EVERYTHING YOU NEED TO KNOW

PRODUCT & DESIGN

WHAT IS THE SAFEVERIS TRACKING CARD?

The SAFEVERIS Tracking Card is an ultra-thin, rechargeable tracking card designed to work with Apple Find My.

Its card-sized form makes it easy to carry with the things that matter to you, helping you keep track of them through the Find My app on a compatible Apple device.
HOW THIN IS THE TRACKING CARD?

The SAFEVERIS Tracking Card is just 1.7 mm thin.

Its slim card-sized profile is designed to blend naturally into your everyday carry without unnecessary bulk.
WHAT ARE THE DIMENSIONS?

The SAFEVERIS Tracking Card measures 85.6 × 54 × 1.7 mm.

Its card-sized footprint is designed to fit naturally into the things you carry every day while keeping the profile slim and discreet.
WILL IT FIT IN MY WALLET?

Yes. The SAFEVERIS Tracking Card uses a standard card-sized format and is just 1.7 mm thin, making it compatible with most standard wallet card slots without unnecessary bulk.

APPLE FIND MY & SETUP

DOES SAFEVERIS WORK WITH APPLE FIND MY?

Yes. The SAFEVERIS Tracking Card is designed to work with Apple Find My.

Once paired, you can view its location through the Find My app and use supported Find My features to help locate the card.
WHICH DEVICES IS IT COMPATIBLE WITH?

The SAFEVERIS Tracking Card is designed for compatible Apple devices that support the Find My app and Apple Find My network.

A compatible Apple device and Apple Account are required for setup and use. Bluetooth, location services, and an internet connection may also be required for certain features.
DOES IT WORK WITH ANDROID?

No. SAFEVERIS is designed to work with Apple Find My and requires a compatible Apple device for setup and use.

Android compatibility is not currently supported.
HOW DO I SET UP THE TRACKING CARD?

Setup is completed through the Find My app on your compatible Apple device.

Turn on SAFEVERIS, open the Find My app, follow the on-screen instructions to add the card, and complete the pairing process.

Detailed setup instructions are also provided with the product.
DOES IT SHOW A LIVE LOCATION?

SAFEVERIS uses the Apple Find My network rather than continuous GPS tracking.

Its location is updated through the Find My network and nearby participating Apple devices, so updates may not appear instantly or continuously and can vary depending on the surrounding environment.
DOES SAFEVERIS REQUIRE A SUBSCRIPTION?

No. SAFEVERIS does not charge a monthly subscription fee to use the Tracking Card with Apple Find My.

Use of Apple services remains subject to Apple's own requirements and terms.

BATTERY & CHARGING

IS THE TRACKING CARD RECHARGEABLE?

Yes. The SAFEVERIS Tracking Card has a rechargeable internal battery and is designed to be recharged wirelessly using a compatible charging pad.
HOW DO I RECHARGE THE CARD?

Place SAFEVERIS correctly on a compatible wireless charging pad and allow it to charge.

For best results, make sure the card is properly aligned with the charging area and remove any objects that may interfere with wireless charging.

ORDERS

HOW DO I KNOW MY ORDER WAS RECEIVED?

After successfully placing your order, you will receive an order confirmation email at the address provided during checkout.

If you do not see it, please check your spam or junk folder before contacting us.
CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel an order, contact us as soon as possible at support@safeveris.com.

We will do our best to make the requested change before fulfilment begins. Once an order has been processed or shipped, we may no longer be able to modify or cancel it.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?

Contact us as soon as possible at support@safeveris.com with your order number and the correct delivery address.

We will do our best to update the address before fulfilment begins. However, once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.

SHIPPING & DELIVERY

WHERE DOES SAFEVERIS SHIP?

SAFEVERIS ships to the countries and regions available during checkout.

If your country can be selected and a shipping option is available at checkout, we currently ship to your location.
HOW MUCH DOES SHIPPING COST?

SAFEVERIS currently offers free standard shipping to supported destinations available during checkout.

Any applicable shipping charges will always be shown before you complete your order.
WHEN WILL MY ORDER ARRIVE?

Orders are normally processed within 1–5 business days.

Most orders are expected to arrive approximately 5–15 business days after dispatch. Delivery times can vary depending on the destination, carrier, customs processing, and other circumstances.

For more information, please see our Shipping Policy.
HOW DO I TRACK MY ORDER?

Once your order has shipped and tracking becomes available, we will send a shipping confirmation email containing your tracking information.

Please allow some time after dispatch for the first tracking update to appear.
WHERE DOES MY ORDER SHIP FROM?

SAFEVERIS works with international fulfilment partners, so your order may be dispatched from a fulfilment centre outside your country.

The shipping origin shown in your tracking information may therefore differ from our business address in Poland.

SAFEVERIS remains your point of contact for your order, delivery, returns, and customer support.
WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?

Taxes, duties, and import requirements vary by destination.

Any charges collected directly by SAFEVERIS will be shown during checkout. In some destinations, local customs authorities or carriers may impose additional charges that are not collected by us.

For more information, please see our Shipping Policy.

RETURNS & SUPPORT

WHAT IS YOUR RETURN POLICY?

SAFEVERIS offers a 30-day voluntary return period from the date you receive your order, subject to the conditions described in our Return & Refund Policy.

Mandatory consumer rights available under applicable law remain unaffected.
WHO PAYS FOR RETURN SHIPPING?

For a voluntary return due to a change of mind, the customer is responsible for the cost of return shipping unless applicable law requires otherwise.

If the product is confirmed to be defective, damaged in transit, or incorrect, SAFEVERIS will cover reasonable return shipping costs or provide another appropriate solution.
WHAT IF MY TRACKING CARD ARRIVES DAMAGED OR DOESN'T WORK?

Please contact us as soon as reasonably possible at support@safeveris.com.

Include your order number, a description of the issue, and clear photos or video where appropriate.

We will review the issue and provide an appropriate solution, which may include troubleshooting, replacement, repair where appropriate, or a refund depending on the circumstances and your applicable consumer rights.
HOW DO I CONTACT SAFEVERIS?

You can reach our customer support team at:

support@safeveris.com

For questions about an existing order, please include your order number so we can assist you more quickly.