Shipping policy

Last updated: August 6, 2026

SHIPPING POLICY

Thank you for shopping with SAFEVERIS. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, shipping charges, customs fees, and what happens if a shipment is delayed, lost, damaged, or returned to the sender.

By placing an order through our website, you agree to the shipping terms described below.

1. SHIPPING DESTINATIONS

SAFEVERIS ships to the countries and regions available during checkout. Available shipping destinations may change depending on carrier coverage, fulfilment availability, local restrictions, and applicable law.

If your country or delivery address cannot be selected during checkout, we are currently unable to ship an order to that destination.

Certain remote areas, islands, military addresses, post office boxes, and restricted regions may not be supported by our carriers. If we are unable to deliver to the address provided, we will contact you and issue a refund if an alternative delivery address cannot be arranged.

2. SHIPPING COSTS

SAFEVERIS currently offers free standard shipping to all supported destinations available during checkout.

The shipping cost shown at checkout is the final shipping charge collected by SAFEVERIS for the selected delivery method.

We reserve the right to change our shipping rates or available delivery methods for future orders. Any applicable shipping charge will always be displayed before you complete your purchase.

3. ORDER PROCESSING

Orders are normally processed within 1–5 business days after payment has been successfully confirmed.

Business days are Monday to Friday and exclude public holidays.

Orders placed during weekends, public holidays, promotional events, or periods of unusually high demand may require additional processing time.

Processing time is separate from delivery time. Estimated delivery begins once your order has been dispatched and handed to the carrier.

We may contact you before dispatch if additional information is required to verify your payment or delivery address. Delays in receiving the requested information may delay the shipment.

4. ESTIMATED DELIVERY TIMES

Most orders are expected to arrive within approximately 5–15 business days after dispatch.

Deliveries to remote locations or destinations with additional customs or carrier processing may take approximately 7–20 business days after dispatch.

The estimated total time from placing an order to delivery is generally 6–20 business days, including order processing.

Delivery estimates are provided for guidance only and are not guaranteed delivery dates. Actual delivery time may vary depending on:

  • the destination country and postal code;
  • carrier availability and local delivery operations;
  • customs processing and border controls;
  • public holidays and weekends;
  • weather conditions and transport disruption;
  • incorrect or incomplete delivery information;
  • periods of unusually high demand; or
  • other circumstances outside our reasonable control.

Unless a different delivery period has been expressly agreed with you, orders will be delivered within the maximum period required under applicable consumer law. For consumers in the European Union, this will normally be no later than 30 days after the sales contract is concluded.

5. INTERNATIONAL FULFILMENT

SAFEVERIS works with international suppliers, fulfilment centres, and shipping providers. Your order may therefore be dispatched directly from a fulfilment centre located outside your country of residence.

The shipping origin shown in tracking information may be different from the SAFEVERIS business address in Poland. This does not affect SAFEVERIS’s responsibilities as the seller of your order or your statutory consumer rights.

Where more than one product is included in an order, products may occasionally be shipped separately depending on stock location and fulfilment availability. You will not be charged an additional standard shipping fee because an order is sent in more than one package.

6. ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking number or a link that allows you to follow the shipment.

Tracking information may not update immediately after dispatch. It can take several business days for the carrier to register the shipment or display the first tracking event.

Some international shipments may be transferred between several carriers. In these cases, tracking updates may pause temporarily while the package is being transferred or processed in the destination country.

If you have not received shipping confirmation after the normal processing period, please check your spam or junk folder before contacting us.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s full name, street address, building or apartment number, postal code, city, country, and any other information required for delivery.

Please review your address carefully before completing checkout.

If you notice an error, contact us immediately at support@safeveris.com. We will try to update the address where possible, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

SAFEVERIS is not responsible for a delivery failure caused solely by an incorrect or incomplete address supplied by the customer. If the order is returned to the sender for this reason, additional shipping costs may apply before the order can be sent again.

This does not limit your rights where the delivery problem was caused by SAFEVERIS, the fulfilment provider, or the carrier.

8. SHIPPING DELAYS

Occasional shipping delays may occur because of customs inspections, carrier disruption, severe weather, public holidays, transport restrictions, high order volumes, or other events outside our reasonable control.

A temporary delay does not automatically mean that a shipment is lost. We recommend allowing the carrier a reasonable additional period where tracking shows that the parcel is still in transit.

If your order has not arrived by the end of the estimated delivery period, please contact us at support@safeveris.com and provide your order number.

We will review the tracking information and, where necessary, open an investigation with the fulfilment provider or carrier.

Where applicable consumer law gives you the right to set an additional reasonable delivery deadline, cancel a significantly delayed order, or receive a refund, nothing in this Shipping Policy limits those rights.

9. LOST OR MISSING SHIPMENTS

If tracking has not updated for an extended period or the order has not arrived within the expected timeframe, please contact us so that we can investigate.

A shipment will not be treated as permanently lost solely because tracking is temporarily delayed. The carrier may require an investigation period before confirming that a parcel is lost.

If the shipment is confirmed as lost before delivery, SAFEVERIS will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable law and the circumstances of the order.

SAFEVERIS remains responsible for the shipment until it is delivered to you or to a person identified by you to receive it, except where you independently arranged delivery with a carrier that was not offered by us.

10. PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  • confirm that the delivery address in your order is correct;
  • check around the delivery location and any safe place;
  • ask members of your household, neighbours, reception, or building management;
  • check whether the carrier delivered the package to a collection point; and
  • contact the local carrier using the tracking number.

If the package still cannot be located, contact us at support@safeveris.com. We will review the available delivery information and assist with the carrier investigation.

11. DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery and contact us promptly if the product is damaged, defective, incomplete, or different from the item ordered.

When contacting us, please include:

  • your order number;
  • a description of the problem;
  • photographs of the product;
  • photographs of the shipping packaging and label; and
  • any other relevant evidence reasonably requested by our support team.

Where possible, we recommend reporting visible transit damage within 7 days of delivery so that we can investigate the issue with the carrier promptly. Failure to report the issue within this recommended period does not remove any mandatory statutory rights you may have.

Approved claims may be resolved through replacement, repair, a price reduction, or a refund, depending on the circumstances and applicable consumer law.

12. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to value-added tax, sales tax, customs duties, import fees, handling charges, or other charges imposed by the destination country.

Any taxes, duties, or charges collected directly by SAFEVERIS will be displayed during checkout before you place your order.

Where an import charge is not collected during checkout, the destination country’s customs authority or delivery carrier may request payment before or after delivery. These charges are determined by local authorities and are not controlled by SAFEVERIS.

Customers are responsible for any import charges that were clearly disclosed as not included in the purchase price, except where applicable law requires SAFEVERIS to collect or pay them.

If you are unsure whether additional charges may apply to your destination, please contact us before placing an order.

13. REFUSED, UNCLAIMED, OR RETURNED SHIPMENTS

A shipment may be returned to the sender if:

  • the delivery address is incorrect or incomplete;
  • the recipient cannot be reached;
  • the parcel is not collected from a collection point;
  • delivery is refused;
  • required import charges are not paid; or
  • the carrier is otherwise unable to complete delivery.

If an order is returned to the sender, please contact us. Once the shipment has been located or received by the fulfilment provider, we will discuss the available options with you.

Where the failed delivery was caused by information supplied by the customer or a failure to collect or accept the shipment, reasonable return or reshipping costs may be deducted from a refund or charged before reshipment, where permitted by applicable law.

If the failed delivery was caused by SAFEVERIS, the fulfilment provider, or the carrier, no additional standard reshipping charge will apply.

14. ORDER CANCELLATIONS

Contact us as soon as possible if you wish to cancel an order.

We will try to cancel orders that have not yet entered fulfilment. However, once an order has been processed or dispatched, we may be unable to stop the shipment.

If an order has already been dispatched, you may need to receive it and request a return in accordance with our Refund Policy.

Nothing in this section limits any statutory cancellation or withdrawal rights available to consumers under applicable law.

15. RETURNS AND REFUNDS

Shipping-related return requests, damaged products, exchanges, cancellations, and refunds are subject to our Refund Policy.

Please contact us before returning any product. Items returned without prior authorisation or to an address that has not been confirmed by our support team may be refused or delayed.

16. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes to available destinations, shipping rates, fulfilment arrangements, carriers, delivery estimates, or applicable legal requirements.

The latest version will be published on this page together with the updated revision date. Changes will apply to future orders and will not remove rights that already apply to an accepted order.

17. CONTACT INFORMATION

For questions about shipping, tracking, delivery, or an existing order, contact:

SAFEVERIS
Email: support@safeveris.com
Postal address:
Maksymiliana Jackowskiego 10
85-232 Bydgoszcz
Poland

When contacting us about an existing order, please include your order number and the email address used during checkout.