Return and Refund Policy

Last updated: August 6, 2026

We want you to feel confident when ordering from SAFEVERIS. This policy explains how returns, exchanges, cancellations, and refunds are handled.

Nothing in this policy limits any consumer rights or legal guarantees that cannot be excluded under applicable law.

30-Day Voluntary Return Policy

In addition to any statutory rights you may have, you may request a return within 30 calendar days after receiving your order.

To qualify for a return under our voluntary 30-day policy, the product must:

• Be complete and in the condition in which it was received;
• Be unused beyond what is reasonably necessary to inspect it;
• Show no signs of misuse, accidental damage, or improper handling;
• Include all parts and accessories originally supplied with it;
• Be returned in its original packaging where reasonably possible; and
• Be accompanied by valid proof of purchase.

Our voluntary 30-day return policy is separate from, and does not replace, any mandatory rights available to you under applicable consumer law.

How to Request a Return

To request a return, contact us at support@safeveris.com and include:

• Your full name;
• Your order number;
• The reason for the return; and
• Photos or video if the product is damaged, defective, or incorrect.

If your return is accepted, we will provide return authorization and instructions explaining how and where to send the product.

Approved returns must be sent to:

SAFEVERIS
Maksymiliana Jackowskiego 10/31
85-232 Bydgoszcz
Poland

Please do not return a product without contacting us first. Products sent without prior return authorization may be delayed, refused, or returned to the sender.

Please do not send returns directly to the manufacturer, supplier, or to an address shown on the original shipping package unless we specifically instruct you to do so.

Return Shipping Costs

For voluntary returns caused by a change of mind, the customer is responsible for the direct cost of returning the product, unless applicable law requires otherwise.

If the product is confirmed to be defective, damaged in transit, materially different from its description, or different from the product ordered, SAFEVERIS will cover reasonable return shipping costs or provide another appropriate solution.

When you are responsible for return shipping, we strongly recommend using a tracked shipping service and retaining proof of postage.

SAFEVERIS is not responsible for return packages that are lost before reaching the approved return address.

We do not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if the product:

• Arrives damaged;
• Is defective or does not function as reasonably expected;
• Is materially different from its description; or
• Is not the product you ordered.

Contact support@safeveris.com with your order number and clear photos or video showing the issue.

After reviewing the claim, we may offer an appropriate remedy such as troubleshooting assistance, repair where appropriate, replacement, or a full or partial refund.

The available remedy will depend on the nature of the issue and your rights under applicable consumer law.

Damage caused by misuse, accidents, unauthorized modification, improper charging, failure to follow supplied instructions, or normal wear and tear is not considered a manufacturing defect.

Non-Returnable Products

A return under our voluntary 30-day policy may be refused if:

• The return request is submitted more than 30 days after delivery;
• The product is incomplete;
• The product has been damaged through misuse or improper handling;
• The product has been altered or modified; or
• Valid proof of purchase cannot be provided.

These exclusions do not apply where mandatory consumer law gives you a right to a repair, replacement, refund, cancellation, or another remedy.

Sale and Promotional Products

Products purchased during a sale or promotion are covered by this policy unless a lawful and clearly disclosed exception applies.

Any mandatory consumer rights remain unaffected.

Exchanges

We do not currently process direct change-of-mind exchanges.

The fastest way to receive another product is to return the original product and, after the return is accepted, place a new order.

If you received a damaged, defective, or incorrect product, contact us before placing another order so that we can determine the appropriate solution.

European Union and United Kingdom Cancellation Rights

If you are a consumer located in the European Union or the United Kingdom, you generally have the right to cancel an eligible online purchase without giving a reason.

You must notify us of your decision to cancel within 14 calendar days after the day on which you, or a person nominated by you, receives the product.

After notifying us, you must return the product within the period required by applicable law, generally within a further 14 calendar days.

To exercise this right, email a clear cancellation statement to support@safeveris.com.

You may use the model cancellation form included at the end of this policy, but using that form is not mandatory.

You may inspect the product in the same way that you reasonably could in a physical store.

You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics, and functionality.

Unless the product is defective, damaged, incorrect, or applicable law provides otherwise, you are responsible for the direct cost of returning the product.

Where required by law, we will refund the price paid and the cost of the least expensive standard delivery method offered for the original order.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.

We may withhold the refund until we receive the returned product or until you provide evidence that it has been sent back, whichever occurs first under applicable law.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

If a product fails to comply with an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances and the seriousness of the issue.

Refunds

We will notify you after receiving and inspecting your return and will let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method without undue delay and within any period required by applicable law.

For returns under our voluntary 30-day policy, approved refunds are normally issued within 10 business days after the returned product has been received and inspected.

Where European Union or United Kingdom cancellation rights apply, refunds will be processed within the legally required period. We may withhold the refund until the returned product is received or you provide acceptable evidence that it has been sent back.

After we issue a refund, your bank, card provider, or payment service may require additional time to process and display it in your account. These processing times are outside our control.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at support@safeveris.com.

Order Cancellations Before Shipment

If you wish to cancel an order before it has shipped, contact us as soon as possible at support@safeveris.com.

We will try to cancel the order, but cancellation cannot be guaranteed once processing or fulfillment has begun.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

Model Cancellation Form

Complete and send this form only if you wish to cancel an eligible purchase under a statutory right of withdrawal:

To: SAFEVERIS, support@safeveris.com

I hereby give notice that I cancel my contract of sale for the following product:

Product: ______________________________________________

Order number: _________________________________________

Ordered on: ___________________________________________

Received on: __________________________________________

Customer name: ________________________________________

Customer address: _____________________________________

Signature, if submitted on paper: ______________________

Date: _________________________________________________

Contact Us

For questions about returns, refunds, defective products, or order cancellations, contact:

SAFEVERIS Customer Support
Email: support@safeveris.com
Return address:
Maksymiliana Jackowskiego 10/31
85-232 Bydgoszcz
Poland